Need help with a USask IT service? Require USask IT consultation or training? Something broken or not working right?
To submit your service request, select the appropriate button located in the right-hand column. The button is labeled in green for visual reference.
On mobile devices, you may need to scroll down to locate the button.
From your web browser, you can also:
Support Hours
Core Hours: 8:00am-5:00pm Monday to Friday |
After Hours: Explained in
Other Ways to Contact IT Support
Please note: Support is not provided on statutory holidays, nor days when the university is officially closed.
Other Ways to Contact IT Support
Other ways to contact IT Support include:
- Call: 306-966-2222 or 1-800-966-4817 toll-free within Canada.
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Will allow you to leave a voice mail. Any voice mail left automatically creates an IT Support ticket for you.
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The tickets created by voice mail on weekends, or after hours, are monitored for emergencies only.
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In-Person walk up support is available, while the university is open, at the IT Support Desk located on the first floor of the Murray Library.
Please note: IT agents at the Murray Library do not accept devices for repair or perform on-site service. If you are a staff or faculty member using a managed device and require support, please submit a ticket first. An IT agent will contact you, and if needed, will arrange a convenient time for you to drop off and pick up your device at the closest IT hub.
Hours are:
Monday to Friday:
- September through until end of April: 9:30 AM to 9:00 PM
- May through till end of August: 9:30AM to 5:00PM
Saturday and Sunday:
- Email: itsupport@usask.ca.
- The tickets created by email on weekends, or after hours, are monitored for emergencies only.
Critical Classroom Support
Use When:
- Reporting technical issues encountered while teaching a class (regardless of whether you are teaching remotely or from a USask classroom).
- Reporting Zoom related issues that impact the teaching experience.
- The Dental Clinic is also permitted to use this line to report urgent issues when patients may be impacted.
Contact Methods:
Calls are monitored between 7:30 am and 5:00 pm, Monday to Friday.
Please Note: Calls are not monitored on statutory holidays, nor days when the university is officially closed.