How do I contact IT Support?

Need help with a USask IT service?  Require USask IT consultation or training? Something broken or not working right? 

For assistance, submit a request to IT Support, using the button below:  

• Search our IT Knowledge Base for answers to common issues and questions.
• Browse our IT Service Catalogue for technology services and support offerings on campus.
• Check the current status and upcoming scheduled maintenance for major USask IT systems.
• Visit our PAWS Channel for important information and announcements.
• Access your submitted ticket requests.
   

Other Ways to Contact IT Support

Other ways to contact IT Support include:

1. Call: 306-966-2222 or 1-800-966-4817 toll-free within Canada.

   • Will allow you to leave a voice mail.  An escalated ticket, that can be addressed quickly, will be created for you.

   • The tickets created by voice mail on weekends and after hours are monitored for emergencies.​​​​

2. Stop by the IT Support Desk on the First Floor of the Murray Library where we have support specialists available to assist you face-to-face.

   • Support hours are:

     • Monday to Friday: 9:30 AM to 9:00 PM (September through till end of April)

     • Monday to Friday 9:30AM to 5:00PM (May through till end of August); Remote support only from 5:00 PM to 9:00 PM 

     • Saturday and Sunday: 10:00 AM to 6:00 PM

3. Email: itsupport@usask.ca.

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Intended Usage:

• Reporting technical issues encountered while teaching a class - regardless if you are teaching remotely or from classrooms on campus.
• Reporting Zoom related issues that impact the teaching experience.
• The Dental Clinic is also permitted to use this line to report urgent issues when patients may be impacted.

Contact Methods:

• Call: 306-966-4263

• To report any non-urgent classroom issues, please submit a request using the button below: