Need help with a USask IT service? Require USask IT consultation or training? Something broken or not working right?
For assistance, submit a request to IT Support, using the button below:
Support Hours
In-Person walk up support is available most days at the following location:
Murray Library IT Support Desk hours are:
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Monday to Friday: 9:30 AM to 9:00 PM (September through till end of April)
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Monday to Friday 9:30AM to 5:00PM (May through till end of August); Remote support only from 5:00 PM to 9:00 PM
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Saturday and Sunday: 10:00 AM to 6:00 PM
Please Note: Support is not provided on statutory holidays, nor days when the university is officially closed.
Note: If you are a staff or faculty member using a managed device and require support, please submit a ticket first. An IT agent will then arrange a convenient time for you to drop off and pick up your device at the closest hub.
Please note, IT agents at Murray Library do not accept devices for repair or service on-site.
Other Ways to Contact IT Support
Other ways to contact IT Support include:
- Call: 306-966-2222 or 1-800-966-4817 toll-free within Canada.
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Will allow you to leave a voice mail. An escalated ticket, that can be addressed quickly, will be created for you.
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The tickets created by voice mail on weekends and after hours are monitored for emergencies.
- Stop by the IT Support Desk on the First Floor of the Murray Library where we have support specialists available to assist you face-to-face.
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Support hours are:
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Monday to Friday: 9:30 AM to 9:00 PM (September through till end of April)
-
Monday to Friday 9:30AM to 5:00PM (May through till end of August); Remote support only from 5:00 PM to 9:00 PM
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Saturday and Sunday: 10:00 AM to 6:00 PM
- Email: itsupport@usask.ca.
Critical Classroom Support
Intended Usage:
- Reporting technical issues encountered while teaching a class - regardless if you are teaching remotely or from classrooms on campus.
- Reporting Zoom related issues that impact the teaching experience.
- The Dental Clinic is also permitted to use this line to report urgent issues when patients may be impacted.
Contact Methods:
Calls are monitored between 7:30 am and 5:00 pm, Monday to Friday.
Please Note: Calls are not monitored on statutory holidays, nor days when the university is officially closed.
- To report any non-urgent classroom issues, please submit a request using the button below: