Multi-Factor Authentication: Troubleshoot MFA Setup

Summary

When users are trying to login to myprofile.usask.ca or paws.usask.ca they are getting redirected to enroll in MFA and update recovery options screens. Users may use these step-by-step instructions to fix this issue.

Body

Cause

You might be getting redirected to the Update Recovery Options page after entering credentials on Paws / MyProfile.

Resolution

Open a new browser window in a Private or Incognito Mode. You can refer to the following guide: Web Browsers: Open a Private Browser Window .

After making sure that all the details are correctly updated, click on Save Changes.
On the next screen click on Update MFA Options.
After selecting Update MFA Options follow how to set up the preferred method of MFA visit Multi-Factor Authentication: Enroll MFA on USask Account
You might get redirected to the following screen one last time after entering credentials on Paws / MyProfile. Click on Save Changes Button.
You will be able to see the following screen with Reload button. Click Reload and it will change to MFA is setup successfully. Click Redirect back to requesting service.
Now if you log in to MyProfile, you will be able to see the below screen which shows MFA Enabled.

Always setup TWO Methods of MFA authentication. This way you always have a backup MFA method should one change or not be available momentarily.

Additional Information: Video showing how to Setup MFA

Enable frames to view.

If you still require assistance, contact IT Support Services.

Details

Article ID: 589

Created

Tue 5/28/24 5:51 PM

Modified

Tue 6/25/24 3:21 PM

Audience

All Faculty, Staff, Students, and Alumni