Microform Scanner: Troubleshooting

Below are issues that might occur with the microform scanners. If the information does not help you solve the problem, speak with one of the employees working at the Research Help Desk on the first floor of the Murray Library.

• I get a message that the software/computer can't find the scanner. 
  • Check that the scanner is on (green power light on the front of the scanner). If not, turn power on. The switch is located at the back of the scanner, roughly center and near the bottom.
• After loading microfilm the movement controls don't work.
  • Manually roll the film on the right-side wheel a few turns and try again.
• I'm moving the scanner tray but not seeing any movement on the screen.
  • Close the PowerScan program and open it again.
• What does ______ button do?
  • Hovering the cursor over a button will display its name.
  • Clicking on the Help [green arrow & yellow question mark] button and then the desired button to display a Help description for that button.
• When I rotate the image using the Rotate Digital button, it only uses half the screen.
  • Click the Film Orientation [camera] button to see the full screen again.
• Where did my scan save to?
  • The Microform: Scan, Save and Print article explains the various options depending on which computer you're using. 
• The machine won't turn on.
  • Check that it's plugged into the wall or power bar.