To add a comment to an existing ticket, simply reply to the email notification you received from TeamDynamix. Your response will be automatically appended to the ticket feed. Follow these guidelines to ensure your update is processed correctly:
- Keep the recipient email address unchanged. When replying to a TeamDynamix system notification the 'To' address will default. Do not change this email address when responding to the email - altering it will prevent your response from being added to the ticket.
- Do not delete the TeamDynamix tracking code. This unique code, located at the bottom of the email, ensures your reply is properly linked to the correct ticket. Removing it will cause issues with processing your update.
- Place your response at the top of the email. Avoid inserting replies within the original message text. This helps maintain clarity and ensures your comment is properly recorded.
You can also access your ticket directly from the email notification by clicking the ticket link (for example,
Ticket #123456). This will open the ticket in the portal, where you can add comments and track updates. For step-by-step instructions, see
TeamDynamix: Submit and Track Your Ticket Requests.